Privacy Policy

Effective Date: April 28, 2026 · Last Updated: April 28, 2026

Epic Journey ("Epic Journey," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have.

This Policy applies to epicjourneywellness.com, this landing page, and any related Epic Journey property where this Policy is linked (the "Site"). It does not apply to information collected by any third-party platform we integrate with, which is governed by that platform's own privacy practices.

Behavioral health note. Epic Journey provides private intervention, mentorship, recovery coaching, family support, and treatment placement guidance. Epic Journey is not a licensed treatment facility, and the Site does not deliver medical care. Information you share when scheduling a consultation is treated with discretion, but Epic Journey is not a HIPAA-covered entity unless explicitly stated in a Business Associate Agreement. See Medical Disclaimer.

1. Information We Collect

a. Information you give us

When you book a consultation, contact us, or correspond with the team, you may share:

Name, email address, phone number, time zone
The reason you're reaching out (your situation, your loved one's situation, etc.)
Any details you choose to include in scheduling notes or messages

b. Information collected automatically

Like most websites, we (and the third-party services we use) collect technical information automatically when you visit the Site, including:

IP address, approximate location (city/region), device type, browser, operating system
Pages visited, time on page, scroll depth, click events, referring URL
Cookies, pixels, and similar tracking technologies (see Section 4)

c. Information from third-party services

Scheduling is handled through Calendly. Video on the Site is embedded from YouTube. Advertising performance is measured via the Meta (Facebook) Pixel and may include similar pixels for other ad platforms. These services receive information about your visit per their own privacy policies (see Section 5).

2. How We Use Your Information

We use the information we collect to:

Schedule and conduct consultations you request
Respond to your questions and provide the services you've engaged us for
Operate, secure, and improve the Site
Measure ad performance and reach people who may benefit from our services
Comply with applicable law and protect our legal rights

We do not sell or rent your personal information. We do not use your information to make automated decisions that produce legal or similarly significant effects.

3. Sensitive Information & Confidentiality

Conversations during a consultation are treated as confidential between you and the Epic Journey team. We do not share names, situations, or identifying details with anyone outside the engagement. If we ever need to bring in a clinical or third-party partner on your behalf, we will obtain your consent first.

Please do not include sensitive personal health information in unencrypted email or web form fields. If detail is needed before a call, we'll set up an appropriate channel.

4. Cookies, Pixels & Tracking

The Site uses three categories of cookies and similar technologies:

Essential. Required for the Site to function (e.g., remembering your cookie preference, security, basic navigation).
Analytics. Aggregated traffic data so we understand which pages and content are useful. May include browser/device data, scroll depth, and click events.
Advertising. Pixels from Meta (Facebook) and similar advertising platforms used to measure ad performance and to serve relevant ads to people who may benefit from our services. The Meta Pixel may share IP address, browser/device details, and event data (page view, lead, scheduled consult) with Meta.

You can manage your preferences using the cookie banner shown on first visit, your browser settings, or the opt-out tools in Section 6.

5. Service Providers & Third Parties

We share information with the providers we rely on to run the Site and our business:

Calendly — appointment scheduling and reminders
Email and CRM tools — communication and records
Hosting / CDN — delivery of the Site (e.g., Netlify)
Meta (Facebook) — ad measurement and audience matching
YouTube / Google — embedded video and analytics
Vetted clinical and recovery partners — only with your prior consent

We may also disclose information when required by law, to protect rights or safety, in connection with a corporate transaction, or with your direction or consent.

6. Your Choices

You can:

Decline non-essential cookies via the cookie banner or your browser settings
Opt out of Meta interest-based ads at facebook.com/about/ads and via aboutads.info/choices
Request access, correction, deletion, or a portable copy of personal information we hold about you by emailing hello@epicjourneywellness.com
Unsubscribe from any marketing email by using the unsubscribe link in the footer

7. Your Rights — California (CCPA/CPRA), EU/UK (GDPR), Other States

California residents have the right to know what personal information we collect, request deletion, request correction, opt out of "sale" or "sharing" (we do not sell personal information; we may "share" via advertising cookies as defined under California law), and not be discriminated against for exercising these rights. Submit requests to the email above.

EU/UK residents have rights under the GDPR and UK GDPR including access, rectification, erasure, restriction, portability, and objection. Our lawful bases include consent, contract performance, and legitimate interests. You may also lodge a complaint with your local data protection authority.

Residents of other states with comprehensive privacy laws (Virginia, Colorado, Connecticut, Utah, Texas, etc.) have similar rights and may exercise them via the same email contact.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will promptly delete it.

9. Data Retention

We retain personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure; please use discretion when sharing sensitive details online.

11. International Transfers

Epic Journey is based in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S. or in other countries where our service providers operate.

12. Changes to This Policy

We may update this Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be highlighted on the Site.

13. Contact

Questions, requests, or concerns about this Policy or your information:

Email: hello@epicjourneywellness.com
Mail: Epic Journey, Newport Beach, California, USA