Terms of Service

Effective Date: April 28, 2026 · Last Updated: April 28, 2026

These Terms of Service ("Terms") govern your access to and use of epicjourneywellness.com, this landing page, and the services offered by Epic Journey (the "Site" and "Services"). By using the Site or engaging our Services, you agree to these Terms. If you do not agree, please do not use the Site.

Not medical care. Epic Journey provides private intervention, mentorship, recovery coaching, family support, and treatment placement guidance. Epic Journey is not a licensed medical provider, treatment facility, or clinical diagnostician. Nothing on the Site or in any consultation constitutes medical, clinical, legal, or financial advice. See the Medical Disclaimer for details.

1. Eligibility

The Site and Services are intended for adults 18 years of age or older. By using the Site, you represent that you are at least 18.

2. Services Offered

Epic Journey offers, among other things:

Confidential consultations
Interventions and family meetings
Recovery mentorship and coaching (private pay)
Family support
Treatment placement guidance to vetted partner programs (PPO/HMO insurance accepted by partners; private pay also available)
Connections to licensed therapists, clinicians, and recovery resources

Specific scope, deliverables, and pricing for each engagement are documented in a separate engagement letter, retainer agreement, or written confirmation.

3. Booking a Consultation

Consultations may be booked through the scheduling tool linked from the Site. Submitting a booking does not create an attorney-client, doctor-patient, or therapist-client relationship. The relationship between you and Epic Journey is governed by the engagement documents you sign before paid work begins.

4. Payment, Fees & Refunds

Initial consultations are typically free. Paid engagements are documented in a written agreement that specifies the fee structure (hourly or retainer), scope of work, and refund or cancellation terms. Standard practice for retainers is monthly billing with a notice period for termination, as set out in the engagement letter.

5. No Guarantees of Outcomes

Recovery, behavioral change, and clinical outcomes depend on many factors outside Epic Journey's control. We share our experience, our network, and our judgment, and we work hard. We do not promise specific outcomes, recovery timelines, sobriety durations, or treatment results, and any testimonials or reviews on the Site reflect individual experiences and not typical results.

6. Treatment Placement & Third-Party Programs

When we recommend or refer to a treatment program, clinician, sober living, or other partner, we do so based on our independent judgment of fit. Epic Journey is not responsible for the conduct, services, or outcomes of any third-party program. Some partners may pay Epic Journey a placement fee. We disclose any material financial relationship at the time of recommendation.

7. Insurance Disclaimer

Treatment placement partners may accept PPO or HMO insurance. Epic Journey itself bills clients directly (private pay). We do not place into or work with programs that rely solely on Medicare, Medi-Cal, or other state-funded insurance for the placement, and our private services are not billed to insurance.

8. Confidentiality

Conversations during consultations and engagements are treated as confidential between you and the Epic Journey team. Confidentiality obligations are described further in your engagement letter and our Privacy Policy. Epic Journey is not a HIPAA-covered entity unless explicitly stated in a Business Associate Agreement.

9. Acceptable Use

You agree not to:

Use the Site or Services for any unlawful purpose
Attempt to interfere with the security or integrity of the Site
Misrepresent your identity or impersonate another person
Scrape, copy, or republish Site content without permission
Submit false or misleading information when requesting services

10. Intellectual Property

The Site, the Epic Journey name and logo, "The Epic Journal," all original copy, photography, video content, and design are the property of Epic Journey or its licensors and are protected by U.S. and international intellectual property laws. You may view and share the Site for personal, non-commercial purposes; any other use requires written permission.

11. Third-Party Content & Links

The Site links to third-party sites, services, and embedded content (e.g., YouTube, Calendly, partner programs). Epic Journey is not responsible for the content, privacy practices, or availability of those third parties.

12. Crisis & Emergencies

If you or someone you know is in crisis — experiencing thoughts of self-harm, suicide, or a medical emergency — Epic Journey is not an emergency response service. Please call 988 (Suicide & Crisis Lifeline) or 911 immediately. The Site does not monitor messages 24/7 and is not a substitute for emergency or crisis care.

13. Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. EPIC JOURNEY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EPIC JOURNEY AND ITS PRINCIPALS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SITE OR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO EPIC JOURNEY IN THE TWELVE MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Epic Journey and its principals, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses arising from your breach of these Terms or your use of the Site or Services in violation of applicable law.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Any dispute arising from or related to these Terms or the Site shall be resolved in the state or federal courts located in Orange County, California, except where binding arbitration is required by law or a separate written agreement.

17. Changes to These Terms

We may update these Terms periodically. The "Last Updated" date reflects the most recent revision. Material changes will be noted on the Site. Continued use of the Site after changes constitutes acceptance.

18. Contact

Email: hello@epicjourneywellness.com
Mail: Epic Journey, Newport Beach, California, USA